Shipping policy
1. Processing time
Every arrangement is checked and hand-finished before it leaves our studio. Please allow 1–2 business days for order processing.
2. US shipping
- Standard shipping: 8–12 business days
- Shipping fee: $6.95 per order
- Free standard shipping on US orders over $75
A tracking number is emailed to you as soon as your order ships.
3. No surprise duties (DDP)
All US orders ship duties-paid. The price you see at checkout is final — you will never be asked to pay additional customs fees on delivery.
4. Canada shipping
- Standard shipping: 10–16 business days
- Shipping fee: $12.95 per order
- Free shipping on Canadian orders over $120
Canadian orders ship duties-paid; no additional customs charges on delivery.
5. Delays
Occasionally, carriers experience delays due to weather, holidays, or high parcel volumes — especially from November to January. If your order hasn't moved in 10 business days, email us and we will investigate with the carrier.
6. Lost or stuck packages
If a package is confirmed lost by the carrier, we will reship or refund in full — your choice. Contact us within 30 days of the last tracking update so we can file the claim in time.
7. Address errors
Please double-check your shipping address at checkout. We cannot accept responsibility for orders delivered to an address entered incorrectly, but if you notice an error right after ordering, email us immediately — if the order hasn't shipped yet, we will update it for free.
8. Contact
The Lily Hour · support@thelilyhour.com